1bet Privacy Policy – How We Protect Your Data

1 Who We Are

This Privacy Policy applies to 1bet, the online sports betting and gaming platform available at https://1bet.lc. When we say "1bet," "we," "us" or "our" in this document, we are referring to the operator of this platform and all associated services.

1bet provides an online platform for sports betting — including Cricket, PSL, T20, Football and Esports — as well as Live Casino, Slots, Fish Games and other entertainment products. All services are offered to adult players and all transactions are conducted in Pakistani Rupees (PKR).

This Privacy Policy explains how we handle the personal information you share with us when you register an account, use the platform, make deposits or withdrawals via JazzCash, Easypaisa, Raast or bank transfer, or contact our customer support team. It forms part of our Terms and Conditions and should be read alongside them.

2 Data We Collect

We collect personal data about you from different sources and in different ways depending on how you interact with 1bet. The main categories of data we collect are described below.

Information you provide directly:

• Full name, date of birth and gender — collected during account registration to confirm identity and age eligibility.
• Contact details including mobile number and email address — used for account communications, transaction notifications and support.
• National identity card (CNIC) number and other government-issued identification details — collected during account verification processes.
• Payment details including your JazzCash or Easypaisa mobile number, Raast ID, bank account details or card information — collected when you make deposits or withdrawals.
• Any information you voluntarily provide when contacting customer support, including messages, screenshots or documents.

Information collected automatically:

• Device information including device type, operating system, browser type and version.
• IP address and approximate location data derived from it.
• Session data including login times, pages visited, bets placed, games played and time spent on the platform.
• Cookies and similar tracking technologies as described in Section 5.

3 How We Use Your Data

1bet uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose beyond what is described in this policy without first obtaining your consent or having another lawful basis to do so.

• Account creation and management: We use your registration details to create and maintain your account, verify your identity and eligibility, and keep your account information accurate and up to date.
• Processing deposits and withdrawals: Your payment details are used to process PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, and to process your withdrawal requests to verified accounts in your name.
• Platform operation and personalisation: Usage data helps us deliver the right content to you — including relevant Cricket and PSL betting markets, personalised game recommendations in the Game Lobby, and promotional offers on the Promotions page that may be relevant to you.
• Fraud prevention and security: Technical data including IP address and device information is used to detect unusual activity, prevent unauthorised account access, identify potential fraud and enforce our one-account-per-player policy.
• Customer support: Any information you share when contacting our support team is used solely to resolve your query and improve the quality of our support service.
• Responsible gaming: We monitor gaming activity patterns to identify players who may be showing signs of problem gambling behaviour, in order to provide appropriate support tools and interventions as described on our Responsible Gaming page.
• Marketing communications: If you have opted in, we may send you promotional messages about bonuses, new features or events on 1bet. You can withdraw this consent at any time without affecting your account access.
• Legal and compliance obligations: We may be required to process and retain certain data to comply with applicable legal obligations, including anti-money laundering requirements and fraud reporting duties.

4 Payment Data & Transaction Security

Given that all financial transactions on 1bet are conducted in PKR and processed through local payment channels — including JazzCash, Easypaisa, Raast and direct bank transfers — we take payment data security with particular seriousness.

When you make a deposit or submit a withdrawal request, the payment details you provide are transmitted through encrypted channels to our payment processing partners. 1bet does not store your full JazzCash PIN, Easypaisa wallet password, full card number or internet banking credentials on our own servers at any point.

• Deposit transactions are processed in real time through secure integrations with payment providers. The transaction reference numbers generated during this process are stored on your account for record-keeping purposes.
• Withdrawal requests require verification of your identity and payment method ownership before processing. This is to protect your funds from being sent to an account that does not belong to you.
• Any PKR balance held in your 1bet account is associated with your verified player identity. In the event of a dispute, transaction records are used to investigate and resolve the matter.

5 Cookies & Tracking Technologies

1bet uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work correctly and to understand how players use it. Here is a breakdown of the types of cookies we use and why.

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your language preferences and maintain the security of your account. These cookies cannot be disabled without breaking core platform functionality.
• Performance cookies: These help us understand how players navigate the platform — which pages are most visited, how long sessions typically last, and where players encounter difficulties. This data is used in aggregate and does not identify individual players.
• Functional cookies: These remember your preferences, such as your preferred sports markets or Casino game category, so the platform can present the most relevant content when you return.

1bet does not use third-party advertising cookies to track your browsing activity on other websites or to serve you targeted advertisements across the internet. Our cookie use is limited to what is necessary to operate and improve the 1bet platform itself.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use core features of the platform, including staying logged in during your session.

6 Sharing Your Data with Third Parties

1bet does not sell your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

• Payment processors: We share the payment details necessary to process your PKR deposits and withdrawals with our payment processing partners, including JazzCash, Easypaisa, Raast and affiliated banking institutions. These partners are contractually required to handle your data securely and to use it only for transaction processing purposes.
• Identity verification services: During account verification, we may share identity details with trusted verification service providers to confirm the authenticity of documents you have submitted. These providers operate under strict data handling obligations.
• Game and platform providers: Game activity data may be shared with the providers of the games available in our Game Lobby, Fish Games and Live Casino sections for the purpose of game operation, fairness auditing and technical support.
• Legal and regulatory requirements: We may disclose personal data to relevant authorities if we are required to do so under applicable law, or if we have a genuine good-faith belief that disclosure is necessary to prevent fraud, illegal activity or a threat to safety.
• Business operations: In the context of a merger, acquisition or transfer of business assets, player data may be transferred to a successor entity. Players would be notified of any such transfer and the Privacy Policy of the new entity would apply going forward.

7 Data Security

Keeping your personal data secure is one of our core operational responsibilities. 1bet employs a range of technical and organisational measures designed to protect your information from unauthorised access, alteration, disclosure or destruction.

• All data transmitted between your device and 1bet's servers is encrypted using TLS (Transport Layer Security) protocols.
• Sensitive data stored in our systems — including identity documents and payment details — is encrypted at rest.
• Access to player data within 1bet's internal systems is restricted to staff members who require it to perform their specific duties, and is subject to access controls and audit logging.
• Our platform infrastructure is hosted on secure servers with regular security audits, vulnerability assessments and patch management procedures in place.
• We maintain an incident response plan to handle data security events swiftly and to notify affected players if their data has been compromised in a material way.

While we take all reasonable precautions, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account secure — use a strong, unique password, do not share your login credentials, and contact us immediately if you suspect unauthorised access to your account.

8 Data Retention

1bet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The general retention guidelines we follow are set out below.

• Active accounts: Personal data associated with your account is retained for the full duration that your account remains active on the platform.
• Closed accounts: Following account closure, we retain certain data — including identity verification records and transaction history — for a minimum period required for legal, audit and fraud prevention purposes. After this period, data is securely deleted or anonymised.
• Dormant accounts: Accounts with no login activity for an extended period may be classified as dormant. Dormant accounts are subject to a data review process after which inactive personal data may be archived or deleted, subject to legal retention requirements.
• Support communications: Records of customer support interactions are retained for a reasonable period to maintain service quality and to refer back to in the event of a related dispute.

9 Your Rights Over Your Data

As a 1bet player, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of them, contact our support team with your account details and a description of your request.

• Right of access: You can request a copy of the personal data we hold on your account, including what categories of data we have and how it is being used.
• Right to correction: If any of the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. For certain data — such as your registered name — we may require supporting documentation before making changes.
• Right to deletion: You can ask us to delete your personal data. We will action this request where we are not legally required to retain the data. Where legal retention obligations apply, we will retain only the minimum data required and delete everything else.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a dispute or correction request is being resolved.
• Right to withdraw consent: Where our use of your data is based on your consent — such as for marketing communications — you can withdraw that consent at any time without affecting your account or other services.
• Right to data portability: You can request a copy of your personal data in a commonly used, machine-readable format where technically feasible.

We aim to respond to all data rights requests within a reasonable timeframe. If your request is complex or involves a large volume of data, we will keep you informed of progress. We will not charge a fee for handling reasonable requests.

10 Minors & Age Restrictions

1bet is strictly an adult platform. Our services are intended solely for players who are 18 years of age or older. We do not knowingly collect personal data from individuals under the age of 18.

During registration, all players are required to confirm that they meet the minimum age requirement. We reserve the right to request age verification documentation at any point. If we discover or have reasonable grounds to suspect that an account is held by a minor, we will immediately suspend the account, investigate and take appropriate action including permanent closure and return of any deposited funds.

If you are a parent or guardian and believe that a minor under your care has created an account on 1bet, please contact our support team immediately so we can investigate and take the necessary steps to close the account.

11 Changes to This Privacy Policy

1bet may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer, or changes in applicable legal requirements. The date of the most recent update is always displayed at the top of this page.

Where changes to the policy are material — meaning they significantly affect how we use your data or your rights in relation to it — we will make reasonable efforts to notify you via the contact details registered on your account before the changes take effect.

Your continued use of 1bet after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact our support team to arrange account closure and the return of your verified balance.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, our support team is available 24/7 to help.

You can reach us through the following channel:

When contacting us about a data rights request, please include your registered account username or email address and a clear description of your request so we can locate your records and respond efficiently.

For general account queries, betting rules or withdrawal questions, you can also refer to our FAQ page which covers the most common questions from players in Pakistan.